FAQ'S

Of course! We would be happy to help you place your order. You can reach us via chat, email, or phone.

We are available via live chat on Monday - Friday, 10:00 AM - 3:00 PM (EST).

For out-of-hours, email hello@overkink.com or text us at (407-906-7109).Β 

Check out Overkink's Contact Page for more.

We are a sexual wellness destination that emphasizes quality, body safety, and pleasure. We carefully curate our products to meet these high standards.

You can find a range of products to help you broaden your explorations, including vibrators, dildos, lubes & lotions, books & games, and more!

We would be happy to answer any questions you have about a product. In addition, you can reach us via chat, email, or phone.

We are available via live chat on Monday - Friday, 10:00 AM - 3:00 PM (EST).

Hello@overkink.com or text us at (407-906-7109). Check out Overkink's Contact Page for more.

Yes! Our website uses encryption to protect your personal information, and we never share your information with third parties. We also have a strict no-spam policy, so you can be sure that you will only receive emails from us if you subscribe to our newsletter. Read more about how we keep your information safe.

No, we do not have a physical store. All of our products are available online only.

Payment Methods

American Express, Discover, MasterCard, and Visa) via PayPal. You do not need a Paypal Account.

We also provide Buy Now, Pay Later via Sezzle. Find out more about Overkink Payment Methods here.

Your purchase will appear on your bank statement as "Winchester Operations."

Yes! We offer a variety of discounts and promotions throughout the year. Be sure to sign up for our newsletter to learn about all our sales, specials, and codes to use at checkout. You can also follow us on social media for the latest news.

Returns & Exchanges

Due to the nature of our products, we only accept returns for damages or defective items.


Please contact us at Hello@overkink.com within 30 days of receiving your order to initiate a return.


Many of our products have extended warranties covered by the manufacturer. Customers with defective items purchased outside our 30-day policy will be directed to the appropriate vendor.

If you receive a defective or damaged product, don't hesitate to contact us at Hello@Overkink.com within 30 days of receiving your order to initiate a return. Please include photos of the defective or damaged product and your order number.

We will refund your original purchase price, send you a replacement product, or submit a claim to the manufacturer.

We can only refund damaged or defective items. If you need to initiate a refund, please contact us at Hello@Overkink.com within 30 days of receiving your order. Check out our Refund & Returns Policy.

If you need to cancel an order, please contact us as soon as possible. We will do our best to cancel the order, but we cannot guarantee that it will be possible.

Once your order is processed, we cannot cancel. However, you may refuse the package upon delivery if you want to return it. After receiving your returned package, we will issue a refund and notify you via the email address we have on file.