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Frequently Asked Questions

Standard shipping is free for orders over $89 (before tax and after the coupon code is applied) otherwise the cost is calculated based on distance. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.

Delivery times depend on your location. Proceed to checkout and continue to shipping method to see the delivery date. Order by 9am EST for same day fulfillment. Keep in mind that weekends and holidays are not considered business days.The guaranteed delivery date is based on the promised delivery date you choose at the time of checkout.

The shipping label will read Overkink.com. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name "WinOp" or "WinOperationsllc" which is our parent company.

A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to: Vibrators And Dildos Douche/Enema Kits Anal Toys, Beads And Plugs Cock And Ball Devices, Cock Rings And Cock Sleeves Gags And Ropes Lingerie And Men's Wear Lubes, massage oils, condoms, and body paints are also not returnable.

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. Some products may be able to be returned to manufacturer . Email refund request to Overkink.com

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. If you need to please send us an email immediately and we can see if we can cancel. Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and and subjected to 15% restocking fee. It will NOT be shipped back out.

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Client service

OUR CONTACTS:

(407) 906-7109‬

hello@overkink.com

Delivery:

Free delivery all orders of $120!

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